I signed up with Enterprise many years ago as a back up, as I have been a long-time Hertz customer. I recently used this location to reserve a car for a road trip, as Hertz's website and functionality goes through issues where you can't do anything, let alone, get someone on the phone. I was fed up [Hertz] problems, so I switched to trying out here for the first time.
While Enterprise is my preferred rental agency (I rent 6 to 10 times a year), I must say that all too often I am given a vehicle that has very little gas in the tank. The last time it was below a 1/4 of a tank. It had just been washed, but wasn’t really clean. The windshield was filthy, and when I hit the washers - they didn’t work. The water just trickled out. I figured it was low on fluid, but when Inwent to fill it, I discovered that there was plenty of fluid - the system was not working. I complained when I brought the car back, and was given a small discount. But that’s not the point. This is happening more and more and I rent from Enterprise all over the US. It’s probably time to find a new rental company for my business.
I was highly-impressed on how user-friendly Enterprise's website was to navigate and cut-to-the-chase for what I wanted to rent. That is a winner right there. It was also nice to call a day ahead of time to reserve a pick-up from the house to their location. Their valet was absolutely awesome, on-time, and very cordial. When I arrived at their location, I was treated respectfully, and the efficiency of the service between checking-in, inspecting the car, and leaving was very fast. After I got back from my road trip, check out service was just as efficient. I was even asked if I needed a ride home, and the gentlemen behind the counter came out to ask me how they did. Well, let's just say I found a new car rental place after all of this. Thank you, Enterprise!
Super friendly and accommodating. I've always had great experiences with Enterprise, and the crew at the Walnut Creek office did not disappoint.
I was able to walk into the Enterprise office and immediately had someone completing the paperwork to rent a car. Drove out about 5 minutes later. When I returned the rental car, someone was standing there, ready to check me back in & another person to shuttle me to my car. Wow.... great service.
Had excellent experience with WC enterprise. It was on labor day week end and I had requested the compact car. They were out of them so I was given a Jaguar to use. What an amazing surprise. Everyone was extremely professional and helpful. I was on my way in less then 30 min. Recommend them highly.
Enterprise Rent A Car is a US Car Rental based in Walnut Creek, California. Enterprise Rent A Car is located at 2679 N Main St, Walnut Creek, CA 94597, USA.
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