Great place, friendly and knowledgeable. The board certified surgeon worked on my 200lb French mastiff and resected a 5lb mass off his bladder. For those of you who are interested here's an update on Hooch's condition:
Horrible place. Don't take your dog here unless you want to be overcharged for a job that's not even done. I took my dog here over Columbus Day weekend at the recommendation of my vet. She had what was suspected as a splenic mass but my vet wanted a formal ultrasound before surgery. I went in with my two toddlers because my husband was working and was there around three hours. I didn't mind that as it needed to be done, but waiting with kids is always an added difficulty. Dr. Hamm was nice and answered all of my questions which were in abundance. She made sure to let me know that they aren't usually able to squeeze people in for ultrasounds, so don't expect it in the future, but they could today. I was appreciative and when the time came for her to have her ultrasound the whole thing took under three minutes. I even said, "wow, that was fast!" She explained that they didn't have to shave her, but it just seemed way too quick. They said it was indeed a splenic mass and that I should proceed with surgery with my vet's office but printed me out an estimate for their office if my vet's office couldn't do it within the week.
Today Hooch is happily lounging around the house eating, drinking, peeing and pooping yay! We're on the road to recovery. But due to the manipulation of his bladder he was left incontinent. He now wears a diaper for the time being until his bladder is able to return to normal function (Dr's hope in a few days or so).
My vet was able to do the surgery that Tuesday and I got the dreaded phone call. It wasn't a splenic mass, it was everywhere with adhesions everywhere. My vet looked very sad and uncomfortable and asked, "they told you this was operable?" She apologized for sending us to get our ultrasound here and we had to put our dog down mid surgery. It took me months to be able to call East Bay Veterinary and discuss this with them. I asked to speak with a manager and the receptionist seemed very uncomfortable. She asked my name and what it was in regards to and put me on hold to speak to her. Suddenly she was "out of the office" (in a very obvious lie). She said she would have her call me back the following day. I was very put off by this and called back with a blocked number and suddenly she was available.....
I received a call back on Christmas Eve from Dr. Nurri (sp?). He informed me that my vet was "wrong" several times and that a board certified surgeon would have been able to resect the tumor and he didn't know why our vet couldn't but they certainly didn't' make a mistake. I explained best I could that the ultrasound should have taken longer, if it had they would have seen what needed to be seen. He informed me that it "did NOT take only three minutes, you don't know what you're talking about. We do this all the time. "
We are very fortunate that East Bay vet is around the corner from us and has always been where we take our dog for regular check ups. However, in the last year and a half our doggy has developed a chronic illness. Thank goodness for this amazing staff! They are so attentive and kind. Everyone takes the time to get to know all of the patients (and their families). We can call day or night and know our pet is in good hands.
The staff is great and care a lot about your pets.
So if you want a place that is immune from mistakes, squeezes you in for an ultrasound they don't have the time for but will charge you $400+ for, will suddenly have people "out of the office" when you want to speak to the people in charge and will talk down to you and tell you that "you don't know what you're talking about" after interrupting you the entire conversation telling you that your vet is wrong and they couldn't have done anything wrong even though they weren't there, then this is the place for you!
I spoke to her a few days later when she called back and she was nice enough, and said she was not a doctor and that it needed to be discussed with them. Wasn't overly sympathetic but tried to be. She assured me there would be a call back in a timely manner.
Seriously, if you love your pet, stay away.
On Tues day 12/11 Hooch underwent surgery to remove a large mass in his abdomen. It ended up being attached to his prostate, bladder and colon. The mass ended up being the size of a softball and a half weighing in around 5lbs. It had cut off the circulation to his bladder and was slowly killing it. The surgeon said he had days to live if it was left in there....
Thanks to Trupanion (his dog insurance) they paid 90% of his $5,000 procedure that saved his life :)
Happy Holidays Everyone :)
Worst help ever, My dog ate mouse poison so I took him to his normal vet ( Alpine ) and they gave me a Prescription for Vitamin K which they could not fill so referred me to this place whom they said would help, I called them and they said yes they can fill it, I was there within 30 minutes and now they tell me they will not fill the Prescription because they have to see my dog. What it comes down to is that my pets health does not matter and all they want is the money. NO THANKS this place can go to Hell as far as I am concerned and if you really love your pet to trust this place what so ever.
East Bay Veterinary Specialists Emergency is a US Pharmacy based in Walnut Creek, California. East Bay Veterinary Specialists Emergency is located at 2803 Ygnacio Valley Rd, Walnut Creek, CA 94598, USA.
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